What we collect

We only collect personal information you choose to give us:

• Contact form – your name, email address, the studies you’re interested in and anything you write in your message.
• Trial updates sign-up – your email address.
• Emails you send us – your email address and the content of your email.

You don’t need to give us any personal information to search for trials. You can also contact us without giving your real name, although we may not be able to help as fully.

Health information

Health information is sensitive information under Australian privacy law. Please only share health details in a message if you’re comfortable doing so – we don’t need them to answer general questions. If you do include them, you consent to us using them to respond to you and to help you find suitable studies.

We never ask for Medicare numbers, medical records or test results through this website.

How we use your information

• To reply to your enquiry or registration of interest.
• To let you know about studies that may suit you, if you asked us to.
• To send trial updates, if you signed up. Every email has an unsubscribe link.
• To meet our legal obligations.

We don’t sell your personal information, and we don’t pass your details to a study team without your permission.

Searching for trials

When you use Search Trials, your search (country, condition or keyword, and filters) is sent directly from your browser to ClinicalTrials.gov, a public database run by the US National Library of Medicine. As with any website, ClinicalTrials.gov receives your IP address and browser details when this happens. ClinRec doesn’t record or store your searches.

Links to other registries open those sites in a new tab. Each site has its own privacy policy.

Cookies and analytics

This website doesn’t currently use cookies, advertising trackers or analytics tools. If that changes, we’ll update this policy first.

Fonts and icons are served from our own website, not from third-party services.

Who we share information with

We may use trusted service providers to run our website, forms and email (for example, hosting and email delivery services). They may only use your information to provide those services to us. Some providers may store data outside Australia, including in the United States. Where that happens, we take reasonable steps to make sure your information is handled in line with the Australian Privacy Principles.

We’ll only share your information with a research organisation or study team if you ask us to.

Keeping your information safe

We take reasonable steps to protect personal information from misuse, loss and unauthorised access. We keep it only as long as we need it to help you or to meet legal requirements, then delete or de-identify it.

Accessing or correcting your information

You can ask to see the personal information we hold about you, ask us to correct it, or ask us to delete it. Email hello@clinrec.com and we’ll respond within 30 days.

Questions and complaints

If you have a question or concern about privacy, email hello@clinrec.com. We’ll respond within 30 days.

If you’re not satisfied with our response, you can lodge a complaint with the Office of the Australian Information Commissioner (OAIC).

Changes to this policy

We may update this policy from time to time. The date at the top shows when it was last changed.